MB-230 Microsoft Dynamics 365 Customer Service Training Course 23000

MB-230 Microsoft Dynamics 365 Customer Service Training Course 23000

If you want to enroll for our Microsoft Dynamics 365 Customer Service Training Course 23000, we strongly recommend you to enroll here -> Course 23000: MB-230 Microsoft Dynamics 365 Customer Service Training <<- using this link

Business Applications Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate Exam MB-230 Microsoft Dynamics 365 for Customer Service

Course Overview

Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customers; it assists with tracking data against sales goals, automating best practices, learning from data, and more.

Our team of globally recognized experts take students step by step, from lead, to opportunity, to closed deal. Using the application’s available automation and customization options, students will learn how to enable sales staff to be their most productive selves.

Audience profile

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and service integrations.

Skills gained

  • Install and configure the customer service app
  • Identify common customer service scenarios
  • Complete a case resolution process
  • Analyze customer service data
  • Automate case management record processing
  • Create and use knowledge articles
  • Create and use entitlements and service level agreements

Prerequisites

Familiarity of business applications and the desire to customize and implement them for business.

Course outline

Module 1: Sales Overview

In this module students will learn the basics of sales in Dynamics 365. They will install and configure the application, as well as learn about security roles, key terms, and the data model.

Lessons

  • Sales overview
  • Configuring Sales
  • Module summary

After completing this module, students will be able to:

  • Install and configure the sales application
  • Identify common sales scenarios

Module 2: Working with Opportunities

In this module students will learn how to manage customer data records, use built-in sales tools, and take a lead to an opportunity.

Lessons

  • Manage customers
  • Working with opportunities
  • Embedded intelligence
  • Playbooks
  • Integrated sales tools
  • Module summary

After completing this module, students will be able to:

  • Create customer records
  • Use sales tooling

Module 3: Quotes to Orders

In this module students will learn how to use quotes and orders to further use Dynamics 365 for Sales to manage sales opportunities to closed deals.

Lessons

  • Order processing overview
  • Manage product catalog
  • Create and manage quotes
  • Create and manage orders and invoices
  • Module summary

After completing this module, students will be able to:

  • Create and use the product catalog
  • Add quotes to opportunities
  • Complete a sale with an order

Module 4: Sales Analytics and Insights

In this module students will learn how to create and use goals, integrate with PowerBI, and enable Sales AI.

Lessons

  • Overview
  • Power BI
  • AI for Sales
  • Modules summary

After completing this module, students will be able to:

  • Create and use goals
  • Integrate with PowerBI
  • Enable Sales AI functionality

DYNA30 Dynamics 365 Customer Service Proactive Service

DYNA30 Configuring and managing Dynamics 365 Customer Service and Dynamics 365 Field Service: Establish a proactive service organization. In this session, you will learn how to deploy, configure, and connect Microsoft Dynamics 365 Customer Service and Dynamics 365 Field Service, provide actionable insights by integrating Insights applications, enable and support an omnichannel engagement strategy, leverage BoT and IoT to streamline case/ticket remediation, and gain an understanding of how you can enable mixed reality solutions in support of your field engineers productivity using Batteries of Things and more.

BRK2369 Omnichannel Microsoft Dynamics 365 Customer Service Training

BRK2369 Omnichannel for Microsoft Dynamics 365 Customer Service Training – what’s new and what’s coming next.

In this Dynamics 365 Customer Service Training session, get more clarity around the current functionality available in Omnichannel for Customer Service, as well as a roadmap of functionality coming soon as well as what may be available now.

Dynamics 365 Customer Experience Management Training

Dynamics Edge offers the following Microsoft Dynamics 365 training offerings related to Dynamics 365 Customer Experience Management.


Course 81057: Dynamics 365 Customer Service Workshop (CRM) MB2-718

Microsoft Dynamics 365 Customer Experience Management Training Dynamics Edge
Choose Dynamics Edge for custom quality Microsoft Dynamics 365 Customer Experience Management Training

The corresponding exam is MB2-718 exam and the course 81057 helps you prepare for exam MB2-718.

Exam MB2-718: Microsoft Dynamics 365 for Customer Service

Implement Voice of the Customer Surveys and Service Management Analysis (15% – 20%)
Manage and create cases, knowledge base, configure and install Microsoft Dynamics CRM Server which the training 81057 helps you prepare for.
Manage Entitlements, Queues and Service Level Agreements (SLAs) (20% – 25%)
Managing Cases, the Interactive Service Hub, and the Knowledge Base (25% – 30%)
Manage Interactive Services Hub and Dynamics Field Service (15% – 20%)
Manage the Unified Service Desk experience (USD) (15% – 20%)

Microsoft Dynamics 365 CRM MSCA Certification Training

You should pass these exams / take the following Dynamics 365 CRM MCSA certification training courses to prepare for these exams, in order to get the Dynamics 365 CRM MCSA (use the following Dynamics Edge Dynamics 365 Certification Exam Training to prepare)



Exam MB2-715 / Dynamics Edge Course 822715
Microsoft Dynamics 365 customer engagement Online Deployment



Exam MB2-716 / Dynamics Edge Course 822715
Microsoft Dynamics 365 Customization and Configuration

Microsoft Dynamics 365 CRM MCSA Certification Training Dynamics Edge MB2-715 Exam MB2-716

 

Course 822715
MCSA for Microsoft Dynamics 365 MCSA Certification Workshop MB2-715 MB2-716
Course Description
The Dynamics 365 MCSA Track consist of two courses, two certifications exams and three badges (MB2-715) (MB2-716) and MCSA for Dynamics 365.

This instructor-led, hands on course is intended for those who wish to get Dynamics 365 MCSA certification (Microsoft Dynamics Customization and Configuration MB2-716 and also the Microsoft Dynamics 365 Customer Engagement Online Deployment MB2-715 exams are needed to get this MCSA).

Who should Attend this Dynamics 365 CRM Training or Dynamics 365 CRM MCSA Training:
This course is intended for experienced customizers as well as intermediate customizers of Microsoft Dynamics CRM who are at least somewhat familiar with the principles of Dynamics 365 CRM for end users and customer experience management. Skills in programming or coding are not necessarily a prerequisite. A basic understanding of database principles especially SQL related (but general will be fine) could be helpful though.

Technical support technicians, system administrators and implementation consultants are a good target audience for this course. A working knowledge of Dynamics 365 (CRM) functionality and features, as well as a working knowledge of implementation, data structures and development could also all be very helpful.

This 5 day instructor led Dynamics CRM 365 MCSA Training course helps prepares you for the MB2-716 Dynamics 365 Customization and Configuration and the MB2-715 Microsoft Dynamics 365 Customer Engagement Online Deployment exams simultaneously.

At completion of this course, students should know the following:

Configure, design and create andrelationships between entities.
Configure and Create Forms, Charts and Views for custom entities and system entities.
Implement Access Team Templates and Field Security in Microsoft Dynamics 365 CRM.
Configure, create and design solutions in Microsoft Dynamics 365 CRM.
Configure and create solutions in Microsoft Dynamics 365 CRM
Implementing unmanaged and managed Solutions.
Implement and design strategies for the creation of Security Roles and Business Units.
Configure Microsoft Dynamics CRM Teams and Users.
Design and Plan Dynamics CRM organizational enterprise strategy.
Know and understand, and be able to describe how to configure as well as customize the Microsoft Dynamics 365 CRM system.
Configure and Create fields for both custom and system entities.
Configure and create custom entities, including activity entities and standard entities.

This two-day instructor-led workshop provides students who maintain and administer Dynamics 365 / CRM or Customer Engagement plans the skills and knowledge to manage and deploy the Dynamics 365 (CRM) infrastructure in the Microsoft cloud. Also, those who extend Dynamics 365 (CRM) and develop applications might find this course useful.

Corresponding exam: MB2-715 Microsoft Dynamics 365 customer engagement Online Deployment

Corresponding Exam: MB2-716 Microsoft Dynamics 365 Customization and Configuration

This is a truly combined Dynamics 365 bootcamp bundle training set, which is including two courses that do prepare you for both of the Dynamics 365 MCSA certification badge exams: exam MB2-715 and exam MB2-716 for Microsoft Dynamics 365 Certifications, both of which end up leading to you obtaining the Dynamics 365 MCSA Badge for certification. Suppose there is a reason you would instead desire to attend these two courses separately, if so, check out our separate offerings:

Course 822716 – Dynamics CRM Training for Exam MB2-716: Microsoft Dynamics 365 Customization and Configuration
Course 816713 – for Exam MB2-715: Microsoft Dynamics 365 Customer Engagement Online Deployment – Dynamics CRM Training