MB-210 Dynamics 365 (CRM) Sales Manager, Sales Person & Business Analyst

Course 21000

MB-210 Dynamics 365 (CRM) Sales Manager, Sales Person & Business Analyst


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Course Overview

Microsoft Dynamics 365 for Sales is an end-to-end application to manage the handling of customers and potential customer. It assists with tracking data against sales goals, automating best practices, learning from data, and more.

Our team of globally recognized experts take students step by step, from lead, to opportunity, to closed deal. Using the application’s available automation and customization options, students will learn how to enable sales staff to be their most productive selves.

Audience profile

A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out-of-the-box capabilities, codeless extensibility, application, and lastly, service integrations.

Skills gained

  • Install and configure the application
  • Identify common sales scenarios
  • Complete a sales cycle
  • Configure product catalog
  • Manage customer records
  • Lastly, utilize analytics tools with customer data

Prerequisites

Familiarity of business applications and the desire to customize and lastly, to implement them for business.

Course outline

Module 1: Dynamics 365 Sales Overview

In this module students will learn the basics of sales in Dynamics 365. They will install and configure the application, as well as learn about security roles, key terms, and lastly, the data model.

Lessons

  • Sales overview
  • Configuring Sales
  • Lastly, module summary

After completing this module, students will be able to:

  • Install and configure the sales application
  • Identify common sales scenarios

Module 2: Dynamics 365 Sales Working with Opportunities

In this module students will learn how to manage customer data records, use built-in sales tools, and also take a lead to an opportunity.

Lessons

  • Manage customers
  • Working with opportunities
  • Embedded intelligence
  • Playbooks
  • Integrated sales tools
  • Lastly, module summary

After completing this module, students will be able to:

  • Create customer records
  • And also, Use sales tooling

Module 3: Dynamics 365 Sales Quotes to Orders

In this module students will learn how to use quotes and orders to further use Dynamics 365 for Sales to manage sales opportunities to closed deals.

Lessons

  • Order processing overview
  • Manage product catalog
  • Create and manage quotes
  • Create and manage orders and invoices
  • Lastly, module summary

After completing this module, students will be able to:

  • Create and use the product catalog
  • Add quotes to opportunities
  • Lastly, complete a sale with an order

Module 4: Dynamics 365 Sales Analytics and Insights

In this module students will learn how to create and use goals, integrate with PowerBI, and enable Sales AI.

Lessons

  • Overview
  • Power BI
  • AI for Sales
  • Lastly, modules summary

After completing this module, students will be able to:

  • Create and use goals
  • Integrate with PowerBI
  • Lastly, enable Sales AI functionality

Additional information

dates

05/03/2021 (Live Virtual) $695, 06/07/2021 (Live Virtual) $695, 07/12/2021 (Live Virtual) $695, 08/09/2021 (Live Virtual) $695, 09/06/2021 (Live Virtual) $695, 10/04/2021 (Live Virtual) $695, 11/08/2021 (Live Virtual) $695, 12/13/2021 (Live Virtual) $695

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